General Question

1: What accreditation standards are followed in India?

The hospitals align to JCI or the NABH accreditation which are stringent and oriented to the highest standards for medical delivery

2: What is the waiting period for diagnosis procedure and Hospital Admission?

  • In India there is no waiting period or queuing up, either for diagnostic procedures or for treatment. Healthcare is not worth it when there is a prolonged waiting time.
  • After the initial diagnosis is done and the medical procedure decided upon, your surgery/intervention will be scheduled quickly. In a matter of days any medical procedure can be completed, unlike in some countries where even the diagnostic procedure could take many weeks or months.

3: What are the essential documents I need to carry along, while Medical Visit to India?

  • Medical History/ Records/ Test reports/ Doctor referral notes/ X-rays
  • Contact details – Residence/ Driver’s license/ Passport copies
  • Passport size photos – keep 10-15 in hand for various purposes
  • Bank statement/ Details of Health insurance, if any.

4: Should I take vaccinations before coming to India?

Vaccinations and up-to-date immunizations are a safeguard for any international travel. However, please check with the doctor in your home country, any Government advisory and also the hospital in India as to what should be taken. The recommended vaccinations would normally be from the following list:

  • Diptheria Pertussis and Tetanus (DPT)
  • Measles, Mumps and Rubella (MMR)
  • Polio (Oral Polio Vaccine or Injectable Polio Vaccine)
  • Hemophilus b conjugate vaccine (Hib)
  • Hepatitis A
  • Hepatitis B (when stay goes beyond 60 days)
  • Typhoid
  • Japanese B encephalitis (JBE)

 

Essentials Prior to Visit

1: What is the procedure for booking a treatment at a hospital?

  • Send us medical history along with the medical reports in which patient has been diagnosed witha medical condition that requires treatment.
  • We will take opinion from various hospitals and share the best opinion available for you, as per medical reports. Select one or a few hospitals and inform us.
  • After receiving your confirmation, we will arrange Visa Invitation Letter (VIL) for which we you will have to share your passport details with us. We will share the VIL in not more than 24 hours, after which you can apply for Medical Visa in your home country.
  • After receiving a Medical Visa, book a ticket and share booking details with us and we will make further necessary arrangements.

2: Accommodation of family member/attendant?

On prior intimation, we will suggest and arrange for accommodation depending on your need. Most likely we will try to make arrangement for your family member/attendant in or around the Hospital.

3: Can I obtain an estimated cost of treatment?

Yes, Patients medical history and essential treatment details would be analysed by a team of experts and the estimated cost will be intimated. The cost will depend on medical condition, choice of treatment etc.

4: Do the hospitals in India accept health insurance?

If you have health insurance that’s internationally valid / valid in India, please alert us about it. If it’s an approved insurance provider, you will have to providean advance payment guarantee which you will have to coordinate from your home country.

5: What are the inclusions / exclusions in the cost?

Our experts will provide details very clearly.Usual inclusions are:

  • Stay and beds
  • Diet – for patient and bystander
  • Surgeon and anaesthetist’s fee
  • Nursing
  • Doctor’s / specialist consultation and fee
  • Fee for surgery, theatre room
  • Consumables used for surgery (sutures, tubes etc.)

6: Exclusions

Implants and special consumables

  • These are choice driven. If the medical procedure needs implants or special consumables, our experts will intimate you. Implants, consumables are of different sizes, types, materials and cost options. Depending on what suits your body condition, there will be a range of choices. You can make the selection on the brands and/or their quality options based on the cost suitability and suggestion of the specialist.
  • Stay beyond the usual time in the hospital, depending on your recovery will be cost additionally.
  • Special tests, special medications and high value drugs will be charged extra.

7: Assistance in airport transfers?

Yes, pick-up and drop will be arranged on request and clear communication of the travel schedule. We do provide airport transfers as a complimentary service and our relationship executive will be available at the time of arrival.

 

Medical Visa

1: Assistance in obtaining Medical Visa?

Our team will arrange Visa Invitation Letter (VIL) after receiving your confirmation. This letter has to be presented at the ‘Embassy’ or ‘High Commission of India’ for obtaining Medical Visa.

2: Medical Visa for family members/ attendant travelling along with the Patient?

Attendants/family members of patients coming to India for medical treatment will have to apply for Medical Attendant visa (MEDX) co-terminus with the Medical visa of the patient. VIL will be useful here as well.

3: Who are the permitted attendants and how many can travel?

Attendants should be spouse/children or those having blood relations with the patient. Not more than two attendants are allowed.

4: What are the requirements for obtaining Medical Visa?

  • Passport with 6 month validity
  • Passport size photographs
  • Photo copy of passport
  • Copy of online Filled form
  • Proof of Residential Address
  • Recommendation from the home country doctor to visit particular specialized medical centre for treatment
  • Passport copy of the attendant
  • Proof of relationship with the attendant
  • Medical reports.

5: Validity of Medical Visa?

Initial duration of the visa is one year or the period of treatment, whichever is less. Visa will be valid for maximum three entries in a year.

6: If a necessity of a repeat visit arises, how many are allowed?

A maximum of 3 entries are allowed in one year.

7: What would be the approximate fee for a Medical Visa?

Fee for Medical visa differs from country to country. Normally it ranges from $13 to $153.

8: Are there any formalities with the Medical Visa after my arrival to India?

Our team will assist you with such formalities if required. Normally patients and attendant have to register at the Foreigner’s Regional Registration Office (FRRO) within 14 days of arrival.

9: If my treatment is being prolonged, would I be provided assistance with extension of my Visa?

Medical and Medical Attendant visas are extendable by FRRO (Foreigners Regional Registration Office) in India depending upon the condition of the patient on the production of the required medical documents. Our experts will assist in Visa extension if required.

 

During Visit / Treatment

1: How will be my appointment scheduled with the doctor?

Our expert would facilitate in scheduling your appointments and consultations with the doctor.

2: Would there be pharmacies / medical store available in the Hospitals?

Most Hospitals in India are likely to have a Pharmacy within its premises for easy accessibility.

3: What are the various room categories available in the Hospital?

The standard categories are:

A: Single accommodation units

  • Suite Room
  • Deluxe Rooms
  • Normal single room

B: Multiple sharing units

  • Twin sharing
  • Triple sharing
  • Ward type

4: What are the communication services / facilities provided by the Hospital?

  • Dedicate Interpreter for better communication between Doctor and Patient / Attendant.
  • International calling services/ Local SIM Card.
  • Newspaper – Local/ International
  • Internet facility – Wi-Fi
  • Room telephone

5: Would I be assisted with an interpreter during my stay?

If you require language assistance apart from English, please intimate us, we will arrange the interpreter depending on your requirement full or part time interpreter can be arranged.

6: Will arrangements be made to fulfil my religious obligations?

India is a secular country, it is open to all religions. Almost all our tied-up Hospitals have designated quiet rooms / prayer halls which cater to major religions/faiths. Our official would also be able to guide you to the closest place of worship.

7: Would international cuisines be available?

Yes, international cuisines are available in major hospitals. Some menus are standard, while others would be available on request. Please feel free to specify this as you enquire withus. Doctors will advise your diet based on your therapeutic needs and quick recovery, if required. Food is provided to bystanders as well.If you are on any special dietary requirements, please intimate us in advance.

8: How about international cuisine availability for Ayurveda?

For alternative medicine (e.g., Ayurveda), as part of the medical management and treatment for certain conditions, you would have to stick the dietary guidance of doctors. This is for the treatment to have the best of impact and recovery. In such units, international cuisines are usually not provided.

9: What are the other facilities available?

Facilities mentions below are also available on demand.

  • Laundry services
  • Local sight-seeing
  • In-house business centre
  • Safety locker facility
  • Gymnasium
  • Shopping assistance

Please convey your requirements to our expert.

Additional Information

1: Can I travel immediately after treatment?

It will depend on the period of recuperation for the specific treatment. Based on Doctor’s advice your return travel can be planned.

2: Are treatment procedures covered by major medical insurance companies?

Medical insurance can be claimed, provided your insurance cover is valid internationally / valid in India. You will have intimate us in advance to avail the facility.

3: What are the acceptable modes of payment?

All major modes of payments are accepted in India – Cash/ International Master or Visa Credit Card, Travellers cheque etc.

4: What are the procedures involved in the process of discharge?

You will be guided by our special official in this process. Financial aspects would be taken care, once the Discharge summary is handed over. Doctor will instruct you in Medication required post discharge and will also recommend you on scheduling follow-up, if required.

5: Will my offshore check-up with the Doctor in India after treatment be scheduled?

You can keep in touch with usvia email/phone/whats app. We can also arrange video conferencing with the respective doctor, if required.

If you have any other questions apart from listed above, please get in touch with us. We will make sure all your queries are clarified.